Refund & Return
Refund & Return Policy
We get it — sometimes things don’t work out.
At Bgenda, every order is packed with care. But if something’s wrong with your order, we’re here to help.
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1. All Sales Are Final
Most of our items are limited, curated, or small-batch — which means all sales are final.
We do not offer refunds for:
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Change of mind
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Wrong size or style chosen
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Items that have been used or worn
Please double-check your order before checking out!
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2. What We Accept Returns/Exchanges For
We’ll accept a return or exchange only if:
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The item arrived damaged or defective
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You received the wrong item
To be eligible:
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Item must be unused and in original packaging
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Must contact us within 7 days of receiving your order
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3. How To Request
Drop us an email at hello@bgenda.com with:
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Your order number
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Photos of the item & issue
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A short description of the problem
We’ll review and get back to you within 3 working days.
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4. What Happens Next
→ If approved:
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You’ll return the item to us (shipping cost covered by you unless it’s our mistake)
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Once received & inspected, we’ll either:
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Send a replacement item (if available)
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Issue store credit (if item is sold out)
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→ If not approved:
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We’ll explain why and return the item back to you.
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5. Shipping for Returns
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Return shipping is the responsibility of the customer unless the return is due to our error.
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Bgenda is not responsible for items lost in transit during return shipping — we recommend using a trackable service.
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6. Refund Timeline
Approved refunds (store credit or replacement) will be processed within 7 working days after we receive the returned item.
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Contact Us
If you’ve got any questions, reach us anytime at: hello@bgenda.com